How do you Master Your Business? Learn from Others who are Where You Want to Be!

How do you MASTER your Business?

One of the best things about our industry is the ample opportunities for continued education on a variety of topics.  As people have gained experience and invested YEARS in the home staging, design and real estate industry, it is natural to want to impart that knowledge on to others who are newer.  

One of my favorite courses that I have developed and taught for the past 8 years is the Accredited Staging Professional MASTER Course.  This is the TOP credential for our industry, and it is for business owners who are at the point where they need to grow and Scale for success, or remain status quo and turn business away.  It is for those who want to eventually transition out of the industry and sell their company as a viable asset, not just sell off their items at garage sale prices. It originally was created as an extension of the ASP Home Stager course - a deeper dive into what was taught in the initial education.  

Over time, it became CLEAR to me that industry pros needed and wanted MORE!  My belief is you cannot teach what you do not know or have not personally experienced, and the developed or the ASPM Course never had a large staging company, warehouse, trucks, movers, staging team, wholesale purchases in volume, or sold a staging business.  It was necessary for me to update and modernized it to make it RELEVANT for TODAY's staging entrepreneur.

You have a unique OPPORTUNITY to learn from EXPERTS with Home Staging & Design Companies that are in the TOP 2% globally based on revenue, volume and services offered. The three instructors: Myself, Sandra Holmes and Blair Hamaty - have nearly 60 years of combined experience in growing a thriving business. We are teaching the ASP Master Course in LONDON Nov 2-5.  The HSA-UK Forum event is on the 2nd and your ASPM Course investment INCLUDES this conference. PLUS you will be part of this historic event that is the FIRST Live ASP Master Course taught in Europe!

INSTRUCTORS:

WHAT WE COVER:

Learning from others does not mean YOU are not knowledgeable.  It means you are TEACHABLE and OPEN to learning what works.  Sure - you could try and glean information and concepts by using Google or AI. . . but the internet doesn't teach you HOW to be successful - it just provides information on what others have done.

My approach to learning has always been to soak it up - and get as much as I can from those I respect. There are some who collect credentials - and spend all their time in classes versus actually implementing the knowledge.  I know where I need to learn and will seek out specific courses or individuals who are coaching or teaching on that topic so I can learn how to succeed in that area.

When I got started in 2002, there were NO experienced people I could learn from - we were all going through the process together - and now that I have 21 years of experience, I can look back and share what to do to succeed and what to avoid - and I love sharing that knowledge with others. Why wouldn't I want someone else to shorten their success journey? There are pitfalls and mistakes made along the way that were painful and I do not want someone else to go through what I had to experience.

Those entering the industry in the past 5-10 years have benefitted from all the "pioneers" who laid the groundwork for success - educating the public and potential clients all over the world so they understand WHY they need to incorporate Staging in the process of selling a property.

Come JOIN US in LONDON!  Space is limited and if you want to come - we will make sure to have a seat for you!  Go to www.IAHSPSCALE.com to learn more and register!  Use code EU500 to save $500 OFF the registration price. Payment plans available, and your HSA-UK ticket fee is INCLUDED in your registration!

Do what you LOVE - find your Passion and WORK is replaced by a PURPOSE!

Do what you Love . . . Don’t just Work as a Means to an End

I was listening to a radio show the other day and they were talking about jobs and how people should not whine about having to work – it’s a means to an ends. . . 

There was a caller that kept changing jobs because she was unhappy with her workmates, they annoyed her, they were not intelligent enough, she got bored, or whatever other reasons she tossed out there – she was not happy at her work.  I just kept thinking, “She is in the wrong industry.”  If someone is that unhappy in their job that they keep looking for “it” somewhere else – and job hops, and hates going to work – they need to do something else. 

I kept thinking to myself:  “They need to find their passion.”

However the advice from the radio people was, “Suck it up.”  They actually said for working, “We do what we have to in order to have the life we want.” 

In other words a job is just a paycheck and working is part of what we all HAVE to do in order to pay bills and have a life that we hopefully enjoy.  It does not really matter if you really like it or enjoy the people you work with . . . you do it because you have to in order to live the life you want.

WRONG.  Anyone else find something wrong with that advice?

Settling for a job just to pay bills – is a miserable existence.  I know many people do it and I also know for many in this economy having any job is a blessing . . . but I just feel sad for those people.

Finding a passion is the key to happiness in the work world.  I think high school counselors should be helping kids discover their passions – whatever it is – and steer that child into an industry they will enjoy – not just figure out what jobs pay the best and steer that kid into an industry they will hate.

Why did I have a physician in one of my recent ASP® Training classes?  She has a full-fledged career as a Doctor – M.D. – and yet wants to be a Home Stager.  This person was so full of life and creative energy – her field (oncology) was stifling that in her – and dealing with death and dying was just not fueling her passion.  She was good at it – but she wanted something more.

Realizing there is an industry that pays well and will fuel that creativity opened the door of opportunity for her . . . I expect her to be very successful and much happier as a professional Home Stager!

Follow your Passion!  Then work is not drudgery or just a means to an end . . . it is something you look forward to every day! 

You know how some people just get through the week and then live for the weekend?  I live for Staging!  I get so excited when I get to work with a client and help them get their house ready for sale!

But in order to follow your Passion, you have to know what your Passion is.  It might be working with kids, or gardening, or writing or health and fitness, or old cars, or any number of things. . . There are careers for all those fields – they may not pay the same as you are making now – or maybe they will pay more – but what I have found is that I would easily give up $$$ in order to be HAPPY in what I am doing daily and be motivated to be the best in that field that I can be!

I thought about all this and realized how lucky I am to have found Home Staging.  I had a passion for creative things – decorating, painting, remodeling houses, and found this industry.  It is my work – and yet it is not a means to an ends only.  It’s not just a way to provide income to my family so we can do what we love.  It is my passion!

My motto is, “I do what I love so I can live the life I love.”

I love Staging.  In fact all the Stagers I know love Staging.  We did it for free for much of our lives for crying out loud!  Finding there was an industry that would actually pay me for my creative energy and ideas is the icing on the cake.  Knowing I am helping other people (one of my passions), using my creativity and talent (another of my passions) and earning great income (a great benefit of the industry – and OK a passion as who does not want to be paid well?) is the proverbial trifecta of working for me!

So if you are reading this and are doing what you love, say a little prayer of thanks as you truly are blessed.  If you know someone that is unhappy in what they are doing – ask them, “What you are really passionate about?”

It’s never too late to re-invent yourself.

Age is just a number and I’d rather go out of this life doing what I love than suffer in silence or never discover and use my true passion.

Being Guido - How to Get Control of Your Money Flow - by Jennie Norris, ASPM, IAHSP-Premier, BTS, REO, SRS - Owner, Sensational Home Staging

Being Guido 

How to Get Control of Your Money Flow

Most people have seen those movies – the gangster flick where the bad guy named Guido talks with a thick Brooklyn or Italian accent and roughs up some other character as part of the plot.  No one likes Guido.  I bet Guido does not even like being Guido.

Yet so many Staging business colleagues put themselves in that role of the enforcer, collector - well, Guido.   The good news is there are ways to get away from being in that role.

Back before merchant accounts were part of our business process, I would invoice clients for payment and then wait expectantly for a check to be mailed to me or left for me to pick up.  I am sure they meant well and had every intention of paying me on time and in full, but then some unexpected bill came up or they forgot they had to pay for some other thing – and my invoice went to the bottom of the stack.  It was not just sellers – it was also Realtors.  Paying for the Staging services was not a priority to them – but to me it was my only source of income and was a priority for me to support my family.  Staging is not a hobby to me – it is a full-fledged business and so I had to find a way to ensure others understood that fact.

Let’s face it – to a client, paying for Staging services does not seem quite as important as paying for a house payment or other pressing bills.  Hounding people for payment took the joy and focus off what Staging is about – making properties more marketable, making sellers and Realtors happy, and ultimately earning money in my business.

With how far we have come with many different options for processing credit or debit cards for payments I am left scratching my head when I hear colleagues complain about not getting paid.  It is so easy to avoid being Guido.  Set up a merchant account.  

Require clients to provide you with a valid credit or debit card number.  Process that payment at the onset of the next billing cycle and before a third party rental company may collect from you.  If that card is declined when you go to process it, there is no Staging that takes place.  If you process it for ongoing rental and the card declines, you pick up your stuff.   Period.  No leaving things in place believing that the check is on its way.  My experience is when a client has poor intentions and is going to default on paying, they will do it when you give them an easy way to make it happen.  When you take control of the money processing, these people cannot get away with not paying.

Leaving inventory in place with no client payment means you end up in the hole financially with little recourse.  Colleagues that have not been paid and are not in charge of their business money flow talk about having to put liens on the property or go to small claims court.  Both options create a negative situation that takes our focus off being productive.  They can also take a long time to be resolved.

Bottom line – Stop being Guido.  Don’t accept checks for large projects and/or for those projects that have repeat inventory payments.  Period.  No matter how nice a client is, or how good their intentions are, we leave ourselves open for being taken advantage of by not having professional standards that are communicated and enforced up front.  Someone that wants to only pay by check can provide a debit card – it is the same thing as the funds are pulled from the bank account.

I put away my Guido hat years ago – as soon as merchant accounts became available to me.  I gladly pay the processing fees that are far, far less than the cost of my time to hunt people down and hound them for payment.  I typical Staging project merchant fees are nominal compared to the thousands of dollars of my time and energy spent dealing with non-payment clients, not to mention the sleepless nights wondering how I am going to cover other bills I have to pay.  Just because a client has not paid is not a good reason for lack of payment to a vendor or service provider I owe.

There are numerous options for merchant accounts from your bank, credit union, online resources, and so forth.  You want to check the various terms and fees from the providers to ensure there are not hidden costs and negotiate low processing fees. 

So, in the words of Guido, “Fuhgetaboutit” – get a merchant account and enter the world of easy money processing.  No more waiting on others – we are in control of our money flow.   It is so easy, makes sense for a business owner that plans on growing, owning and operating a successful, thriving and profitable Staging business for years to come.

My House SOLD for TOO MUCH MONEY

My House SOLD for TOO MUCH MONEY

 

Jennie Norris, ASP, ASPM, IAHSP- Premiere, BTS, REO, SRS

Owner, Sensational Home Staging - Denver Region's Premier Home Staging Resource

 

 

Have you ever heard those words come from a Seller? Neither have I. And yet there are Realtors and Sellers that believe they don’t have to Stage – the market is HOT and the houses will sell anyway. . . so why bother?

Think about it.
 
Staging helps houses sell at the very BEST price and that means in a HOT market the house can sell for well above list price.
 
Is that a bad thing? Why do some Realtors decide to not encourage Sellers to Stage their houses and just put it on the market knowing it WILL sell . . . and leave money on the table for their client?

Is it up to the agent to LIMIT how much the house will sell for and not allow the seller to get the MOST from the sale?
 
What about the Fiduciary Responsibility part of the Realtor code of ethics?

I had an agent tell me recently that he did not need to Stage properties in a certain price range because they sell fast and get multiple offers – and (here is the kicker) by NOT Staging these in-demand properties, he was helping control the real estate market from going out of control. 
 
Huh?

To that Realtor I would say, “You are not doing your job.” A Realtor’s role is to get the MOST for the sale of the house. It is not up to the Realtor to decide FOR their seller that they don’t have to prepare the house for sale and limit the potential sale price. To me that is a lazy Realtor that does not want to put the time and effort into properly presenting a house for sale because it does take time and effort to Stage. They advise Sellers they don’t have to do a thing because the house will sell – and it does. But not at the best price. Just because a house “will sell anyway” does not mean it does not need Staging. 
 
And to top it off – these types of Realtors are limiting their OWN INCOME! Since they are paid commission on the final sale price of the house, an agent that does not include Staging to help their seller net the MOST from the sale, is also limiting the amount of commission earned from the sale.
 
Is any of this smart business? NO.

Staging helps houses sell for more in any market – Hot, Slow, Appreciating, Depreciating. It is a proven fact. It makes me scratch my head when I still hear agents with limited thinking and beliefs about Staging.

In this day and age where many buyers are cash buyers, appraisals and loans are not needed so when a house is bid up it is not subject to appraisal value discrepancies or loan approvals. If a buyer does get an appraisal and the house does not appraise at the higher price, the buyers come to the table with cash. It is happening all over with low inventory and high demand for houses. Eventually the market will normalize and bidding wars will not be happening. Agents that are used to incorporating Staging as a standard listing tool will be poised to capture even more business.

Thankfully there are plenty of Realtors that understand the marketing strategy of Staging a house to ensure it does get the very best offer. I just had a house we Staged sell at over 10% MORE than list price – and the list price was at the top to start off. Should that Realtor have kept the added $45K from her sellers and not make the added $1,200 in commission? Smart Agent. Happy Sellers.

The bottom line is Stage it before you List it – and get the very BEST price for the sale.  

The Staging Iceberg

The Staging Iceberg

by Jennie Norris, ASPM, IAHSP-Premier, SRS, BTS, REO

Owner, Sensational Home Staging

Denver Region's Premier Home Staging Resource

     An iceberg is a beautiful sight resting in the water.  It looks like a floating hill or mountain of ice and what we know about icebergs is they can be lethal underneath because 90% of their mass is actually underwater.  That mass was strong enough to sink the Titanic and can cause incredible damage to those that do not steer clear of them.  I think the iceberg is a perfect analogy for a business where what our clients and the public see is the pretty and polished part, and what they don’t see is the churning mass  that lies beneath the surface that keeps the top afloat. 

 

     When people hear that I own and operate a successful Staging business or see one of my marketing brand items that lets them know what I do, what I usually hear is, “What you do looks like so much fun!   I just love decorating!”  

 

If only it were that simple. 

 

     When we are skilled at what we do, we end up making it seem easy because we have learned how to run a business successfully and show the smooth outcome to the public. 

     I have had clients think they have overpaid for Staging because the end result looks fabulous and they figure it took no time at all to achieve the finished outcome.  The television programs that promote Staging could not possible show the actual work that is part of every successful Staging business – there is simply not enough time.  Overall the media has been a blessing and a curse to Stagers.  They give exposure to the service of Staging but do not show the reality of what is entailed.  A Stager that is “featured” on one of these shows gets a microsecond of exposure, maybe a few words of dialogue, possibly show them hauling stuff out of a truck, but rarely show the back story of how they got to the point of the installation.

     I get calls all the time from people that want to do what I do – to “be a Stager.” They have no clue what it entails outside of us making a house look better before it comes on the market.  They see the finished product and hear about the success and statistics that support Staging.  They might even hear that Staging pays well and think it is easy money.  I don’t discourage people and yet I know that they have no clue all that goes into being successful.  Wanting it is not enough.  Working hard every day and being committed with an attitude of perseverance is what it takes.

    
     What they see is just the tip of the iceberg.  Are we making it look too easy?  Should we show more of the churning chaos that is happening underneath and sink a ship or two from time to time?

   What they don’t see or know about is all the people that have started a business and failed or quit because turns out it was hard work.  Client don't just fall into our laps.  They don’t see the hours of education to learn about our industry. They don’t see the many hours of unpaid work we put in to get that first client and continual unpaid hours we put in to ensure we get new clients.  They don’t see the physically demanding part where you haul items into or out of a house – and your hair is so sweaty you can wring it out.  They don’t feel the sore muscles and backs we have after a long day.  They don’t experience the many miles of driving back and forth across town to get to appointments or secure inventory. 

    They don’t see the mental gymnastics we go through to coordinate multiple projects and many moving parts.  They don’t hear the many conversations we have with Realtors or sellers that don’t believe Staging will help and some tell us more kindly than others.  They don’t see the various personalities we deal with and have to please as we go through the process with our clients.  They don’t know the hours put towards branding and marketing a business just to get that first opportunity and the volume of hours we put towards maintaining and nurturing client relationships.

     They also don’t see the "predators" out there – sharks that want to take our business or other aspects of the industry that are out of our control – such as the real estate market and the economy that both can have a huge impact on our success.

     Of course everyone would like to do what I do and earn the income I earn.  I have been at this 13 years and have learned along the way from mistakes that can only come from being in the trenches.  At the end of the day when an assistant bails on me and just decides not to show up to destage a house, guess who has to go to the house and pull all the items out, loading bins and art and schlepping to the Staging rig?  Me, that’s who.  At the end of the day, it is MY business and “the buck stops here” applies to any Staging business owner working to be successful. 

     If the project does not go as planned and a client is unhappy, it is not the worker-bee that gets reprimanded.  It is the company owner.  Accepting responsibility and being able to handle tough situations separates the wannabes from the successful Stagers in this industry.  When the going gets tough I cannot – I will not - pack up my tent and go home.  This is my livelihood and I have to make it work because I support my family with this business.  And because I love what I do.  And because I would not choose to go back to my old life of working a 9-5 job.  The hours, the sore muscles, cranky clients and other chaos that might occur are worth it to me because I love Staging.   I also love the transformations I am part of whether it is the physical house or the mindset of a client.

      Just like icebergs are constantly growing and changing under water, we too have to change and adapt to the market and industry expectations.  Being able to remain viable while also being competitive is an art and science.  Finding other niches for income that take advantage of our creativity and talent is always happening and being able to keep a lookout and be forward focused on the horizon for new opportunities is our goal.

     I don’t believe that the public will ever really fully understand what goes on beneath the surface of my business and I don’t need to them to know every aspect. I educate them about what I do and my processes to help them achieve their goals and keep the back details private as they really don’t need to know all of that.  They just need to know I am able to help them and they are in capable hands.   Only when someone enters the waters of owning and operating a Staging business will they truly have full appreciation for all that goes on to make our clients properties look fabulous and help them achieve higher success.  And then they will finally have the appreciation for successful Stagers in business all over the world. 

______________________________________________________________________________

Jennie Norris is the Owner of Sensational Home Staging serving the greater Denver region.  Since 2002 she has helped over 3,000 properties look their best before coming on the market.  She is one of only a few hundred Accredited Staging Professional Master Stagers in the world and provides her leadership and mentoring to colleagues worldwide. (303)717-7918   www.SensationalHome.com

Staging Success – How Long Does it Take?

Staging Success – How Long Does it Take?

by Jennie Norris, ASP Master, IAHSP-Premier, SRS, REO, BTS

Owner, Sensational Home Staging

Starting a business is exciting because at the start we are full of possibilities and hope for success.  We get started and for some that have never owned their own business before – we realize that it is a lot more work than we realized.  We think, “I am creative – can’t I just Stage?”  Why do we have to do all that other business stuff?

Why?  Because without it – there will never be the Creative Side that we love to do. 

To be successful we have to be not only passionate about being creative, we have to be passionate about building our business.  It starts with our attitude and having huge perseverance to get us through the growth stages. 

 

The key is how PASSIONATE you are about your business and being a Stager.  If you have left yourself an out, then you have a “fallback” position and really have not committed 100% to your goal of owning a successful Staging business.  I teach, “Burn the Bridge” and don’t give yourself an out.  Have a motivating factor that is large enough that you don’t consider giving up and going back to a W2 job.

 

When I teach others about being successful in Staging, I am honest and share that you have to plan at least 5 years out with your vision for business.  To expect a thriving business in one year or even two is not realistic.  It is a minimum of 3 years to see your business begin to mature and at least 5 years to really see the big dollars coming in consistently where you are in the 6 figure or higher income category.

The typical growth of a Staging Business looks something like this:

Year  1: Getting established, setting up the business framework, and planting seeds of success by initiating relationships with Realtors.

During this year, many Stagers will give up because they get discouraged at how difficult it might be to overcome objections and get a client to say, “Yes” to Staging.  They have no idea what Marketing is and how to use it to get business.  The fantasy of having a significant income producing company in the first year vanishes as they realize that the first year is really all about laying the groundwork for a growing business, Marketing like a maniac and cultivating relationships.

Year 2:  Your business is established and you have clients calling you when you have been out marketing consistently.  You are able to manage the existing relationships you have and continue to cultivate new ones – and now you can actually ask for referrals from existing clients because you have a track record. 

During this year, there are still hurdles to overcome as mistakes can be made with business set up and strategies.  Achieving a nice 5 figure income is definitely achievable and being able to reinvest some of the proceeds back into the business is happening.  You are still marketing because that never stops.

Year 3:  Your business is established and you are maintaining your client base.  You should be getting enough consistent calls that your calendar is full.  This is the year that you might have to add a team member to help you keep up with demand whether it is a part time assistant or other Staging colleague to whom you can refer business.    You either go the employee route or have independent contractors. Marketing continues – to keep your name and brand in the forefront of the Realtors and sellers in your market.

Years 4 and 5:  You are growing your business and handling your established client base.  You probably have a team in place to help you including movers, assistants and other Staging colleagues that help on projects as needed.  You might be turning away business because you cannot handle the volume.  You might have diversified and acquired inventory and have set up a storage facility or warehouse to house your items.

 
Give yourself enough time to really see your business mature – and keep your passion fully engaged and you will be in business for many years to come!

Are You In Control of Your Business & Clients?

Are You in Control of Your Business & Clients?

 

By Jennie Norris, ASPM®, IAHSP-Premier®, ASP-SRS®, ASP-REO®, Owner, Sensational Home Staging

 

Someone once wisely taught me that we are in a people business and since we deal with people we cannot control what they do, think, or say.  Thanks, Barb Schwarz, for that valuable life and business lesson I learned back in 2002.  That principle has served me well over the years as I have grown a Home Staging business serving sellers, Realtors, builders and investors.  Even though we cannot control other people we can control our process, practices, and how we educate our clients, ultimately remaining in professional control of our business.

 

Have you ever had a seller of a vacant house tell you they don’t like your Staging or the items you used to prepare their house for sale?  I call this client “The Controller.”  Have you ever had a seller of an occupied house tell you they are not going to do what you recommend?  This client is “The Resistor.”   Any Stager that has been in business has definitely encountered both of these types of sellers.  They don’t like change.  They also are not thinking about the selling process in the right framework.  A house has to appeal to the BUYER – not the seller.

 

I met a couple selling their vacant house and as I toured the house to take photos, the wife wanted to know what type of furniture I was going to use, the colors, placement, and style (The Controller).  When I shared that I don’t work that way, I don’t solidify the plan until I am hired and make selections based on what I know works for their house based on their budget and be Staged for the target buyer, I am not sure she “got it.”  A seller that fancies themselves to be a “designer or decorator” and who wants control of the “look” is going to find themselves either paying much more than necessary for “staging” or be disappointed at the “look” because the Staging is not to their decorating taste.  I am reluctant to work with The Controller who does not relinquish the control because they never totally back off and will find something that “has to change” so they feel they are in control.  Personally, I don’t have the time or desire to work with that client.

 

I had an older couple decide they were not willing to do much of the Staging Consultation recommendations.  It surprises me when I hear this because when I left their house they were on board and had already started making piles of things that were going to be packed.  For them it is about change being hard and the physical aspect of having to pack and remove things.  This type of seller (The Resistor) can be brought around by letting them know they have help whether you as the Stager do the hands-on or their family members and friends are engaged to help.  Physical limitations are much easier to overcome than mental or emotional ones.

 

When we encounter these Sellers it might be hard to identify them up front and they don’t reveal themselves until after the Staging is completed.  So the goal then becomes bring up the concern BEFORE they do – by educating them how you work and reminding them of the goal of the Staging.   It all boils down to education.  When we fail to do this, and engage with these clients, we end up frustrated and spend time fixing what is broken when all we had to do was handle concerns and educate them up front – and decide if we want to engage them as our client.  We do have choices. 

 

The fact is, for both The Controller and The Resistor, they do not have to like what is done in their house.  Since they are not the buyer, the Staging is not being done for THEM – it is being done for the unknown buyer who we have not met.  We do not know anything about the buyer except they have money to invest in a property and are looking in that neighborhood.  We know nothing about their background, age, race, faith, family status, work status, or education.  A seller has to understand that even though they might be paying for the Staging it does not mean they have input on what is done and it does mean they have to trust us as the 3^rd Party expert.  It’s all about trust and establishing our professional leadership at the onset of the relationship.

 

By engaging in educational dialogue up front, it will help identify The Controller and The Resistor and allow us to make choices.   For me, if The Controller does not allow me to be in charge of my process, then I am walking away.  I  am not going to be relegated to criticism, requests to swap things out or make changes when I know the house is properly and appropriately Staged for the target buyer.  Not getting the business is the best thing that can happen in that situation because I know it will save me time and frustration.  My peace of mind and happiness for what I do for my clients is priceless to me.  If The Resistor fights me on every recommended change, then I have to ask myself, “Do I really want a client that will not listen to what I know is best for their property?”  When The Resistor shows up I am not going to put them in a head-lock and force them to implement recommendations.  They still have free will and a choice.  When I have done my part in educating them about WHY implementing the recommendations is important that is all I can ask of myself.

 

Engaging with people is always a learning experience.  When things don’t go as planned the key is not to beat ourselves up over what went “wrong.”  Instead, praise yourself for what went well, identify what did not go so well, and then make a change in a business practice, policy or dialogue with future clients so that we get the results we want and have a smooth process.  

_________________________________________________________________________________

For help getting your house Staged to sell in the greater Denver region, call Sensational Home Staging – Jennie Norris at 303-717-7918 or 888-93-STAGE.  Over 2,700 houses Staged since 2002.  www.SensationalHome.com

Developing Your Unique Market Brand - Going from Bland to Memorable

Developing Your Unique Market Brand - Going from Bland to Memorable

by Jennie Norris, ASP Master, IAHSP- Premier

Owner, Sensational Home Staging & Marketing Guru

Helping My Clients Achieve Success - Because That's What I Enjoy!

 

When it comes to marketing your business, have you developed a strategy that really sets you apart from others that provide the same service? Do you believe that it’s all about your services, your skill or your business strategies?

Answer these questions:

Do you believe that you can appeal to every target client?

Do you believe that anyone can become your client?

Do you believe clients hire you because of your services?

 

If you answered YES to any of those questions, I have news for you. You are wrong. Yes – wrong.

 

In order for you to truly develop your key marketing brand and honor yourself you need to understand that you do not appeal to every person and not everyone wants to work with you. When you embrace that fact – it’s liberating!

 

In life and we pick and choose our friends and partners. Why don’t we have that same discriminating attitude when it comes to our potential clients? It’s a mistake to think that we will magically be able to create this appeal in our business where everyone we meet will want to work with us. Those that believe they have universal appeal end up developing a marketing strategy that basically waters down who they truly are, and focuses on the generic, bland blob of oatmeal approach to attracting a client.

 

I’ve never cared for oatmeal. The mushy consistency and the bland taste were never my favorite. That’s probably why at 4 years old I fed my morning oatmeal to the stray red tabby cat outside our kitchen sliding glass door. I missed the first half of pre-school that day as my punishment but that is how I got my first pet, Victor.

 

Mass appeal is dead. The unique, story-telling aspect of who we are draws our perfect clients to us. And the best part is we don’t have to fabricate or engineer a story – we all have wonderful stories called our lives – to draw upon for inspiration.

 

It’s not about rejection it’s about embracing who you truly are and the laws of attraction will bring your perfect clients to you. It’s about creating an emotional connection through story telling about YOU and your life that makes marketing memorable.

 

Think about the recent Super Bowl commercials. Which ones were your favorites? Mine were the Clydesdale, the Farmers, and the Old People. They told a story, showed the heart behind the message, made me laugh or cry, and it was memorable. The ones I least liked were focused strictly on the product and did not get to my emotions.

 

If you want to develop your true unique marketing brand and strategy ask your self some questions and be really honest with your answers, knowing that there are no wrong answers:

 

• What makes me different or unique? (your background, your talents, your characteristics)

• What am I truly passionate about in my life? (family, friends, your work, a cause, etc.)

• What hobbies do I have? (your interests, your focus when not working)

• What are my core values? (your beliefs, your heart)

 

If you have trouble answering the questions above, get help from your close family and friends to get some concrete answers.

 

The things you wrote down – those need to be the focus of your marketing brand. You need to somehow incorporate those elements into your message. Don’t hide who you are under a blob of oatmeal believing that you might offend someone if you truly “put it out there.” Guess what? That person you are afraid of offending is going to figure it out anyway – and not be part of what you are building. And the person that is like you, has the same interests as you, respects what you stand for – they are going to be that much MORE attracted to you because of your willingness to “put it out there.”

 

So many people think, “If I can just be like (some other person you admire) then I will be successful.” And forget that they can NEVER be that person because that person is already taken!

 

When a business person is able to craft their marketing around their core values and passions it becomes about the emotional story telling in our marketing instead of focusing on service and how hard we work.

Face it – no one really cares how hard you work or your litany of services you offer – BORING. Yawn. That is not an interesting story. What they care about is YOU and finding a connection to you that makes sense for their life. They care about how you fit with their goals and values.

 

Embrace who you are – know that you are not a blob of oatmeal – you are a vibrant, interesting human being with opinions, thoughts, and passions. Use THOSE to differentiate yourself and come up with creative ways to let people know WHO you are and WHY you do what you do. When you are able to marry the two pathways of marketing and branding you and your business, you will attract the type of clients you want and success will be yours.

Staging With Your Family - How to Make it Work

Staging with Your Family - How to Make it Work

By Jennie Norris, ASPM, IAHSP-Premier, ASP-SRS, ASP-SRS

Owner, Sensational Home Staging

Denver Region's Premier Home Staging Resource

Building a Home Staging business is not easy. It takes perseverance and hard work, dedication and long hours. Toss the added challenge of having a family – and you have the question of “How do I make this all work?” How do you roll your roles as spouse, parent and business owner together without losing it?

When I started Staging 10 years ago, my 4 children (3 boys and a girl – the oldest) were 3 to 8 years old. I was also homeschooling them (did that for 5 years). No I am not nuts but love my children and that was the path we chose at that time. When it became necessary for me to once again contribute to our family income, I was determined to not go back into the corporate world where I would leave my children in child care and deliberately found a profession that not only used my creative talents, but was flexible as well. It was not easy to start a business with a 3, 4 ½, 6 ½ and 8 year old!

So I compromised and made it work. In the early years of my business, I did not go to client appointments in the day time. I had to get consultations done in the evening, and would Stage nights and weekends as needed. When I started getting more and more demands for daytime appointments, I added a team member whose kids were older so she was available in the daytime – and she handled those appointments. Stagers on my team will remember midnight completions of vacant Stagings, and zooming to a Starbucks that was about to close with warnings from us on the phone to stop cleaning their machines because we were going to make it in time! I did what it took to make it work. I was able to build a business around my family, I did sacrifice some time with them, and thankfully I have a husband who was supportive from the beginning, and would do child-duty at night when I had an appointment. And I am grateful Staging is flexible and being able to build a team of Stagers helped offload projects that I could not personally handle.

In the beginning my children could not help out much in the business because they were too young. They could help with administrative things like marketing pieces, organizing papers, and stuffing envelopes. You want to find ways to involve your children in your business so that they gain an appreciation for what you do, and eventually can grow into a business partner. You see there are ways to involve your family that are advantageous for you and them – because you can pay a family member any wage you determine for them to help you in your business. A child can earn over $5,000 tax free as your employee and the benefit is this money can then be used by them to purchase things they need such as clothes, school supplies, entertainment – things you would be paying for anyway – but now they are a legitimate tax write off for you. So I found ways to involve my family.

Our daughter (18) helps with the creative side of things in a Staging acting as an assistant on projects where I need help. She has also helped with marketing campaigns on occasion. My boys have grown up to become my labor. Our oldest son is now nearly 6 feet tall, weighs 190 pounds, and at 17 years old is proving himself to be strong, reliable, and did I mention strong? I will sometimes include some of his football buddies when I have a Staging that has bulky items to move around. These boys are polite, hard working, and happy to work for $20 and a pizza. Our two younger boys (13 ½ and almost 15) provide a labor resource for getting items from the vehicles into a house, helping to pack, load, and organize. I remember when our 2nd son proudly exclaimed, “Look Mom! I can carry this area rug all by myself!” The rug was longer than he was tall but he was carrying it and doing a great job! Our youngest son is a whiz at packing a truck, maximizing the space potential in ways that would challenge any Tetrix enthusiast!

My husband has always been available as needed – he has helped schlep inventory, he has driven vehicles, he has helped de-Stage when I was flying solo and my crew were not available. Most of all he has helped open doors for relationships because he is such as great networker and spokesperson for my company. He says the things I am too embarrassed to say because it sounds like I am bragging. He has a full-time demanding job in the high-tech industry, and yet loves the real estate industry and truly understands how I fit within the industry to help serve Realtors and sellers. I know if I did not have his support, and that of my children I would not still be Staging because it would be too challenging to have to prove my value repeatedly to my family and demonstrate that I have a legitimate business.

When I started both my Staging companies, I built from the ground up from scratch. We did not know any Realtors or have any sort of network for referrals in both the cities where we lived. That is the hardest way to build a business – cold – and yet that is how I have had to do it both times. Having the encouragement of family has been key.

Not all of my extended family “got” what I did in the beginning and therefore were not the most supportive. I believe they thought it was a hobby, fad or trend that I would move past and not a legitimate business. Staging was not that well known where they lived so my starting a Home Staging business was probably odd to them. When I started bringing in big dollars that is when my parents’ eyes opened. I have had family members sell and not contact me for help – and that’s OK. They may never totally appreciate what I have done in the past 10 years as a business owner, mentor, trainer, author, and entrepreneur, but my family and I know and that’s all that matters.

And my sisters and brothers in the trenches in the industry know because they are right there with me each day working to increase their business, to be successful, to represent our industry, and to help others achieve their goals along the way. I cannot think of a better role model for my children than a person that uses their God-given talents to develop a business that helps others. The fact that it is a great industry and lucrative is a double bonus. My Staging family that extends all over the world has become a huge avenue of support, encouragement and friendship and I would not be able to do this without them!

"Marketing Made Simple - The Key To Success" - Book Released! Co-authored by Jennie Norris & Barb Schwarz

The latest book released by Barb Schwarz, The Creator of Home Staging, President & CEO of Stagedhomes.com and Founder & Chairwoman of The International Association of Home Staging Professionals (IAHSP) is co-authored with Jennie Norris, ASPM, IAHSP-Premier, ASP-SRS, ASP-REO, Owner, Sensational Home Staging, and Certified ASP Course Trainer with Stagedhomes.com. 

With nearly 70 years of combined marketing and business experience, this book is full of great information and ideas to help any ASP and ASPM Home Staging business owner - new or seasoned - get the exposure and market share they want.

Order your copy by going to the http://www.stagingshoppingcenter.com .  The book is on sale for $29 plus shipping and handling - regular price $39.  It's a must have for anyone serious about succeeding in the Home Staging industry.

I can say I am very excited to finally see this book in print.  It has been a labor of love for several years - one that I put away and revisited time after time - adding to the content and focus of the book.  I am honored to share the publication of this book with Barb - my mentor and someone I love.  As a business coach and business owner, I know the biggest hurdle any business professional faces is how to market their business to get the market share and success they want.  So many are afraid to market, don't know what it really means, and don't have a plan of action or marketing strategy in place. 

To me marketing is fun - but it takes work and needs to be consistent to achieve results year after years. My hope is that many will order the book and put into practical use the tips and ideas in the book - and realize that we can never rest on our laurels and must always be "out there" sharing what we do to the market place where we work.  We need to change with the times - and keep our approach fresh.  That is the only way to have sustained success.

- Jennie

No Gimmicks – Just Staging - We are not a ME TOO industry

No Gimmicks – Just Staging - We are not a ME TOO industry

I was watching “What Women Want” recently - great movie from Mel Gibson’s heyday – and one of the slogans he and Helen Hunt come up with for Nike was, “No Games. Just Sports.” It got me thinking. With Staging – there are so many “sister” industries sticking a toe into what we do that I am concerned that the public may not be fully aware of what is really needed to sell their house.

Do we really want to be a “ME TOO” industry where

anyone can claim to be a specialist in Home Staging?

What industries am I talking about?
1. Decorating

2. Interior Design

3. Feng Shui

4. Professional Organizing

I have respect for people that are trained in these areas but they are not professional Home Stagers.

To me someone that is a professional has training and knowledge about the industry they serve – Real Estate – and knows where the lines are drawn between these stand-alone industries. This is not to say that someone that has a business in the areas above can’t Stage – I just believe wholeheartedly that they need to get educated about what Staging principles are so that they are providing true Staging – not applying the principles of their specialty industry without understanding what the goals are for Staging a house – because that does not serve the client in the best way and the outcome is not going to be what the client wants or deserves.

And they are NOT the same as Home Staging.

Just because they THINK they know what to do – does not mean they do – and I have seen enough “staged” houses by non-professional "stagers" to know it is becoming a major issue for our industry. If we don’t address it now – our industry will be watered down, we will lose money to these “ME TOO” people, and the purity of Staging will be lost.

Let’s take a look at how they differ from pure Home Staging.

Home Staging:

Definition:

a) Home staging is the act of preparing a private residence for sale in the real estate marketplace, regardless of location or condition. It is using the seller’s timeframe and budget to prepare their house for sale so it appeals to the most buyers, sells faster and at the best price.

The goal of staging is to make a home appealing to the highest number of potential buyers, thereby selling a property more swiftly and for more money. Staging techniques focus on improving a property's appeal by transforming it into a welcoming, attractive product that anyone might want. Staging involves depersonalizing a home to make it a house that any buyer can envision themselves living in, and create a broad buyer appeal. It is also a method for protecting the Seller and their family as their house is being marketed to the mass public. The house can still have warmth and pizzazz with things that add color but the goal is to sell the house.

Now, as you read these definitions below – ask yourself, “Do any of the definitions (found online) say the words, ‘real estate’ or ‘prepare a house for sale’??”

1. Decorating:

Definition:

a)Make (something) look more attractive by adding ornament to it.

b).Provide (a room or building) with a color scheme, paint, wallpaper, etc.

Decorating is the service of dressing up a home – it is all about personalizing the home for the people that live there. When selecting paint colors or decorative treatments there is no thought to a buyer and what they would like to see in the home because these people are not selling. So, when a Decorator sticks a toe into Staging their focus is naturally going to be on the “stuff” versus the space.

2. Interior Design

Definition:

a)The art or process of designing the interior decoration of a room or building.

interior design - the trade of planning the layout and furnishings of an architectural interior that may include architectural layout, lighting, painting and furnishing a home or commercial building.

b) the branch of architecture dealing with the selection and organization of furnishings for an architectural interior

Interior Design is also about personalizing the interior of a home or building. Interior design is a multi-faceted profession in which creative and technical solutions are applied within a structure to achieve a built interior environment. These solutions are functional, enhance the quality of life and culture of the occupants and are aesthetically attractive.

3. Feng Shui

Definition:

a) (in Chinese thought) A system of laws considered to govern spatial arrangement and orientation in relation to the flow of energy (qi).

b) The Chinese art or practice of positioning objects, especially graves, buildings, and furniture, based on a belief in patterns of yin and yang and the flow of chi that have positive and negative effects.

According to feng shui websites by feng shui practitioners, The aim of feng shui is to create a living and working (and dying — feng shui is for graveyards, too) environment in harmony with nature and the flow of energy.

4. Professional Organizing

Definition:

a) Professional organizing is an industry that has been developed in order to help individuals and businesses design systems and processes using organizing principles and through transferring skills.

Professional organizers aim to help individuals and businesses take control of their surroundings, their time, their paper, and their systems for life. Professional organizers help redirect paradigms into more useful cross-applications that ensure properly co-sustainable futures for their clients' spaces and processes.

The definitions for ALL the sister industries are found online. Did you read the words, “REAL ESTATE, SELL A HOUSE, PREPARE HOUSE FOR SALE, OR SELLERS” IN ANY OF THE DEFINITIONS?

NO. Hmmmm.

How did this happen?

Well HGTV is in part to blame for the blurring of the lines between Home Staging and the sister industries. When you have shows called, “Design to Sell” and have an interior designer floating around the episodes doling out Staging advice – and in reality is remodeling the house and adding design elements – not Staging – it creates confusion within the industry and with the public.

Then I believe Professional Home Stagers that are successful are responsible too. Let me explain. Even though the industry was created in 1972, the late 90’s saw the birth of the launch of professional Stagers setting up businesses to serve Realtors and Sellers for the first time. Back then we were considered “the ugly stepchild” of the design world.

It has taken 12 years of professional Home Staging business owners educating the public and real estate industry about Home Staging to get where we are today. I believe that when the MONEY and SUCCESS part of Staging became known (because Staging can be lucrative) – these other industries realized that what WE do is a necessary part of Selling a house – and it is an industry that does not require a “mad money” mentality where a homeowner will only pay for it IF they have some extra money laying around, like the sister industries.

And they wanted a piece.

Because Staging increases the sellability of a house – Sellers realize it is mandatory and more than that, Realtors realize that it is now a mandatory part of Selling any house. Not only that, but Realtors that incorporate Staging as part of their business practices and listing services are more successful, and will be repeat clients for a professional Stager – versus the other industries that have to constantly be creating new clientele.

How do we “fix” this?

We all need to be sharing what Staging IS and what it is NOT – it is NOT decorating, interior design, feng shui or professional organizing. Staging is a service used in the Real Estate Industry – to prepare a house for sale. Period.

Can someone that is skilled in a sister industry also Stage – yes – BUT they need to understand that they are not using the same principles and the goals are not the same as their primary service area. I also believe they NEED TO GET TRAINING OR EDUCATION in Home Staging - whatever form that takes. The reverse is true too – I know many Home Stagers that are also talented in the sister industries. Usually they market that sister service as an off-shoot of what they do, and they have a background and education in that field.

Now before you get all fired up – if you are in one of the sister industries – I acknowledge that there are talented people in those industries that DO a great job with Staging – BUT those people understand the differences in the industries – and have been able to apply their talent and creativity to Staging – not try to make Staging fit design, decorating, feng shui or organizing.

Do you feel the way I do that it is disrespectful to those of us that invested a lot of time, dollars, and passion into our STAGING businesses to be LUMPED together with those that have done NONE of that?

The fact is any of us COULD market ourselves as a Feng Shui person, a Professional Organizer, or Decorator – because NONE of those industries are regulated. Anyone can set up shop in those fields.

I don’t do that – because I RESPECT those industries and the people serving them – and I UNDERSTAND that they are different than what I do – in process and goals. My passion is for Staging – I love what I do and the process behind it.

On behalf of all the talented Home Stagers serving the real estate industry, I respectfully ask for the SAME CONSIDERATION.

When I do a Staging to Live that is a home makeover I draw the line at where I know I am not qualified to help them – and bring in a re-designer, decorator, organizer, or design person to take over. I have NEVER been brought in to a project any of these sister industries are working on – with a homeowner that is selling – they just take the business. To me, that is wrong and does not show respect for professional Home Stagers everywhere.

My focus though will be on REALTORS and SELLERS – to make sure they know that those other industries are NOT Staging and should not be confused with what Home Staging is.  Hire the right person - the best person for the project - that knows what to do - and they will get the results they want.

Who’s with me?